Question 1

How is pricing calculated?

Accepted Answer

For Philadelphia-area homes, we calculate pricing based on your property size, the specific service, and material type. Most homes in the suburbs range from 1,800 to 3,500 square feet, and we use your home's measurements to generate an accurate instant quote. For example, gutter cleaning is priced by square footage and linear feet of gutters, while deck cleaning factors in both size and material (wood, composite, etc.). You'll see your exact price in seconds—no waiting for a callback.

Question 2

Do you offer bundle discounts?

Accepted Answer

Yes! When you book multiple services together, you save automatically. Two services saves you 5%, three services saves 10%, and four or more saves 15% on your entire order. No promo codes needed—discounts apply as you build your quote. Plus, bundling means we handle everything in one visit, so you save time too.

Question 3

What's the minimum order amount?

Accepted Answer

Our minimum is $189. This covers the cost of sending our professional crew and equipment to your property. Most individual services meet this easily, and bundling multiple services is a smart way to maximize value if you're close to the minimum.

Question 4

Are there any hidden fees?

Accepted Answer

No hidden fees. Period. The price you see in your instant quote is exactly what you pay. No surprise charges, no travel fees within our service area, no add-ons. If we spot anything unusual at your property that wasn't captured in the quote, we'll discuss it with you before starting work.

Question 5

Do you offer discounts for seniors or military?

Accepted Answer

While we don't have specific senior or military discounts at the moment, our bundle program offers significant savings for everyone. Book multiple services and you'll automatically save 5-15% depending on how many you choose. We also run seasonal promotions throughout the year—sign up for our list to stay in the loop.

Question 6

How far in advance should I book?

Accepted Answer

During busy seasons—spring and fall in the Philadelphia area—we recommend booking 1-2 weeks out. That said, we often have same-week or even next-day availability during slower periods. Once you get your instant quote, you'll see our open time slots and can pick what works for you. Spring cleanup (April-June) and fall leaf season (September-November) fill up fast, so plan ahead if you can.

Question 7

What if weather is bad on my service day?

Accepted Answer

Pennsylvania weather can be unpredictable, and we keep a close eye on it. If rain, high winds, or freezing temps are in the forecast, we'll reach out 24-48 hours ahead to reschedule. Your satisfaction and the quality of our work matter more than sticking to a schedule when conditions aren't right. We'll find a new date that works for you—no hassle.

Question 8

Do I need to be home during service?

Accepted Answer

Nope! Many of our customers schedule service while they're at work or running errands. We just need access to your water spigots and any locked gates. You'll get a notification when we arrive and another when we're done. If you requested before/after photos, we'll send those along too. Of course, you're always welcome to be home if you prefer.

Question 9

Can I reschedule my appointment?

Accepted Answer

Absolutely. You can reschedule anytime up to 24 hours before your service at no charge. Just give us a call or shoot us an email with your preferred new date, and we'll find a time that works. Life happens—we get it.

Question 10

What's your cancellation policy?

Accepted Answer

Cancel anytime up to 24 hours before your appointment for a full refund. Cancellations within 24 hours may include a small fee to cover mobilization costs—but we'd much rather reschedule than cancel. Just let us know what works better.

Question 11

How long does each service take?

Accepted Answer

It depends on your property size and the service. Gutter cleaning typically takes 1-3 hours, house washing runs 2-4 hours, and deck or fence cleaning can be 2-5 hours depending on size and condition. We'll give you a time estimate when you book. We focus on doing the job right—not rushing through it.

Question 12

What services do you offer?

Accepted Answer

We handle everything your home's exterior needs: Gutter Cleaning, House Washing (soft washing), Roof Cleaning, Deck Cleaning, Fence Cleaning, Pressure Washing for driveways, patios, and walkways, Window Cleaning, Skylight Cleaning, and Dryer Vent Cleaning. Each service is designed to protect and maintain your home, and you can bundle any combination for automatic savings.

Question 13

What's included in gutter cleaning?

Accepted Answer

Everything to get your gutters flowing properly. We hand-remove all debris—leaves, twigs, the buildup common in Pennsylvania's wooded suburbs—flush every downspout to ensure clear drainage, and bag all debris for disposal. We also check for visible damage and let you know if we spot anything that needs attention. Before/after photos available on request.

Question 14

How do you protect my landscaping?

Accepted Answer

We know how much work goes into the gardens and landscaping common throughout the Philadelphia suburbs. Before starting, we pre-wet all plants and shrubs, especially when using cleaning solutions. Our products are professional-grade and biodegradable—safe for your landscaping when properly applied. Our team avoids direct spray on delicate plants and rinses thoroughly after cleaning. Have especially sensitive plants? Just let us know and we'll take extra care.

Question 15

Do you move patio furniture?

Accepted Answer

Yes, we'll move lightweight furniture, grills, and planters as needed. For heavier items like large outdoor furniture sets or built-ins, we ask that you move them beforehand or we'll work around them. Everything gets returned to its original spot when we're done.

Question 16

Will you notify me when you arrive?

Accepted Answer

Absolutely! We know you have a busy schedule. You'll get a notification when our team is on the way, another when we arrive, and a final one when we're done. If you requested before/after photos, those come with the completion message. We keep you in the loop even if you're not home.

Question 17

Do you provide before/after photos?

Accepted Answer

Yes, just ask when you book. Many customers love seeing the transformation—especially for dramatic results like roof cleaning or house washing. We'll document the work and send photos to you after we're done.

Question 18

What if I'm not satisfied with the work?

Accepted Answer

Your satisfaction is guaranteed. If you're not completely happy with any aspect of our service, let us know within 48 hours and we'll come back to address it at no extra charge. In the rare case we can't resolve the issue, we'll work with you on a fair solution—which may include a partial or full refund.

Question 19

How does Pennsylvania weather affect exterior cleaning?

Accepted Answer

Pennsylvania's four-season climate creates unique challenges. Humid summers promote rapid algae and mildew growth on siding and roofs. Fall brings heavy leaf drop that clogs gutters — especially under the mature oaks and maples throughout the Main Line. Winter freeze-thaw cycles can crack clogged gutters and damage foundations. Spring brings intense pollen that coats every surface. We schedule our services around these patterns so your home stays protected year-round.

Question 20

Do you work with slate roofs and historic homes?

Accepted Answer

Yes — many homes in the Philadelphia suburbs have slate, tile, or cedar roofs that require specialized care. We never use high pressure on delicate materials. Our soft-wash technique is safe for historic stone, slate, and painted surfaces common in communities like Narberth, Swarthmore, and West Chester. We'll assess your materials before starting and choose the right approach.

Question 21

What makes your service different from other cleaning companies?

Accepted Answer

Three things. First, you see your exact price instantly — calculated from your home's square footage and materials, not a rough estimate from a phone call. Second, we're locally operated in the Philadelphia suburbs, not a franchise. Our crews know Main Line architecture, Delco twins, and Chester County stone farmhouses. Third, every job comes with a satisfaction guarantee, full insurance, and photo documentation.

Question 22

What areas do you serve?

Accepted Answer

We serve homeowners throughout the Philadelphia suburbs—Montgomery, Delaware, Chester, and Bucks counties. That includes Ardmore, Wayne, Bryn Mawr, and King of Prussia on the Main Line; Media, Swarthmore, and Havertown in Delaware County; West Chester, Malvern, and Phoenixville in Chester County; and Doylestown, Newtown, and Yardley in Bucks County. Start your quote and we'll verify your ZIP code instantly.

Question 23

Do you service Bucks County?

Accepted Answer

Yes! Bucks County is part of our regular service area. We serve Doylestown, Newtown, Langhorne, Yardley, New Hope, and surrounding communities. Get an instant quote for any address in our coverage area.

Question 24

Do you charge extra for travel?

Accepted Answer

No travel fees within our service area. Whether you're in Gladwyne, Media, West Chester, or Doylestown, the price you see in your quote is the final price. All pricing is based on the services you select and your property details—nothing else.

Question 25

How do I know if you serve my ZIP code?

Accepted Answer

Easy—start your instant quote and enter your ZIP code in the first step. We'll verify right away whether we cover your area across Montgomery, Delaware, Chester, and Bucks counties. If we don't serve your ZIP yet, we'll let you know immediately.

Question 26

Are you insured?

Accepted Answer

Fully insured with comprehensive general liability and workers' compensation coverage. Your property is protected, and so is our team. We're happy to provide proof of insurance on request—just ask.

Question 27

Are your workers licensed?

Accepted Answer

All our technicians meet Pennsylvania licensing requirements for exterior cleaning services. They're professionally trained in proper techniques—safe ladder use, pressure washing methods, chemical handling—and we invest in ongoing training to keep skills sharp. Quality work starts with qualified people.

Question 28

What safety precautions do you take?

Accepted Answer

Your family's safety and ours is the priority. Our team uses professional-grade equipment, follows OSHA guidelines, and wears appropriate safety gear including harnesses for roof work. We inspect equipment before every job, use proper ladder stabilization, and cordon off work areas. Our cleaning products are eco-friendly and biodegradable—safe for your family, pets, and landscaping.

Question 29

What if something gets damaged?

Accepted Answer

While rare, we're fully covered. If damage occurs during service, let us know within 48 hours. We'll document everything, assess the situation with you, and file an insurance claim if needed. Most issues get resolved quickly. Our goal is always to make things right.

Question 30

Do you perform background checks on employees?

Accepted Answer

Yes, all team members undergo background checks before joining us. We know you're trusting us with access to your home, and we take that seriously. Our technicians are professional, courteous, and respectful of your property.

Question 31

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards through our secure payment system powered by Stripe. Enter your payment info when you book, and your card is charged securely at that time. We offer a 100% satisfaction guarantee — if you're not happy, we'll make it right.

Question 32

When is payment due?

Accepted Answer

Payment is processed when you book your appointment. Your card is charged securely through Stripe, and you'll receive an email receipt immediately. Contact us if you need to reschedule or cancel.

Question 33

Do you offer a satisfaction guarantee?

Accepted Answer

100% satisfaction guaranteed. If you're not completely happy with any aspect of our work, let us know within 48 hours and we'll return to make it right—no extra charge. Our reputation is built on quality and happy customers. We'll do whatever it takes.

Question 34

What's your refund policy?

Accepted Answer

If we can't resolve an issue to your satisfaction after coming back to address it, we offer partial or full refunds on a case-by-case basis. You can also cancel up to 24 hours before service for a full refund. Our goal is exceptional work, but if we fall short, we make it right.

Question 35

Do you offer financing?

Accepted Answer

Not currently—but most of our services are affordably priced, and bundling multiple services saves you 5-15% automatically. We believe in transparent, upfront pricing with no surprises.

Exterior Cleaning FAQ

Pricing & Discounts

Booking & Scheduling

Services & Process

Service Areas

Insurance, Licensing & Safety

Payment & Guarantees

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